What is your policy?
We will send a free replacement or look into a refund if you receive a product that is not as ordered and has been verified with a photo; no need to return it!
Because your purchase is custom printed exclusively for you, it will only qualify for replacement, return or refund if: (I) the product itself is flawed, (II) the quality of the printing is poor, or (III) the final product is notably different from the product presented on the order screen.
If your purchase meets any of the above criteria, contact us within ten business days, and we will process a replacement at absolutely no cost to you as soon as the issue is verified. Pictures are required in most instances, so please do not discard the order or packaging until the review is completed. Please include the following:
- Your order number and the email address you registered on the shipping information.
- Photo(s) of the affected items(s). Please include a photo of the whole item and any other photos that may help identify the issue, including photos for:
- Apparel: the garment’s label and another with the full item clearly displayed. Include any size adjustments, as we cannot modify replacements once requested.
- Posters: send us an image of the entire poster lying on a flat surface.
- Phone cases: include pictures of both the case’s front and back.
- Other items: a photo showing the whole product and any relevant closeups.
- Any other relevant information.