You may be able to request a refund or replacement under the Shipping Warranty if any of the following apply:
- You do not receive your package due to it being lost or stolen in transit (stolen off the porch)*
- You receive an order that is different than expected or damaged and have requested a refund**
* For the Shipping Warranty to apply to an item stolen off the porch, (i) a police report must be filed and provided to GearLaunch, (ii) the item must have been marked as delivered by the shipping carrier, and (iii) the address provided in the shipping information is correct. You must email a copy of the police report to warranty@gearlaunch.com with the title Shipping Warranty in the subject line.
**If your item is different or damaged, please email us a photo of your damaged item. You may also return the damaged item to GearLaunch, at the address we provide, but if the issue is verified with a photo, you don’t need to return it! We reserve the right to offer you a 50%-off-retail code with ordering instructions for items that were damaged due to the negligence of others.
All fees paid for the Shipping Warranty are nonrefundable and non-transferable.
Warranty timeframe: If a package is marked as delivered, any claim under this warranty must be sent to GearLaunch within 10 days of the delivery date. If an item is lost or stolen in transit, you have up to 30 days after the maximum estimated delivery date to file a claim under this Shipping Warranty.
Exclusions. This warranty applies to purchases made on a website connected with the GearLaunch Platform and tracked through a shipping carrier. This is not an insurance product, and there is no offer of insurance directly to you when using this warranty. This warranty does not apply if you provided the incorrect address on the shipping information. If you file a chargeback with your payment provider or bank, you will not be eligible for a refund under the Shipping Warranty.
The election of the Shipping Warranty service is entirely optional to you at the time of purchase. The coverage does not cover any single order over USD 150.00 in value. GearLaunch neither assumes nor authorizes any person to assume for it any obligation or warranty other than stated in these Terms and Conditions.
GearLaunch reserves the right to change the pricing of this service at any time. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value-added tax, customs duties, and excise duties.