⦿ What can I do if I entered the wrong shipping address?

If your order has not started production, go to your receipt and click “Change Address” to enter the correct shipping information. If production has begun, but the order hasn’t shipped, reach out to us via email or chat, including your order number and the valid shipping address. We’ll do our best to help!

 

If your order has shipped, not all is lost! While we cannot change the shipping address once an order has shipped, there are some steps we recommend you take:

 

Contact your local post office.

We recommend calling them as soon as possible to see if they can help you update your address or hold the package for you to pick up at their office. You will need to give them the local tracking number, usually located to the right of the global carrier’s site.

Can you retrieve the package from the address it has been delivered to?

If you have access to the address or have contact with someone at the address, you can reach out to them to retrieve the package addressed to you.

Contact the reception desk at the delivery address.

If there is a reception desk at the delivery address (such as in an apartment complex or a business), you can contact the reception desk to ask them if they have received it. You can also contact them preemptively to ask them to keep the package addressed to you should it arrive there.

Unfortunately, we are not able to issue refunds or replacement orders where an incorrect address has been provided to us.